Are you based in Germany? Good, cause we are too. Shipping within Germany costs only 4,95€ and orders are shipped via DHL Go Green, the DHL climate neutral delivery.
International shipping rates and courier varies by country. To know the exact shipping fee to your location please initiate checkout.
We ship worldwide.
Orders ship within 1-3 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with shipping number and tracking.
If you're in Germany, your order will arrive within 1-2 business days after it ships.
If you're in Europe, your order will arrive within 3-7 business days after it ships.
If you're outside of Europe, your order can take several weeks to arrive, depending on your location. Please contact us for more detail.
We ship from Berlin, Germany.
We do our best to ship every order as soon as possible and because of that most of the times we are unable to make changes to order details, including address changes. If you need to change anything, please email firstname.lastname@example.org as soon as possible and we will do our best to accommodate changes before your order processes. Please note that if you've already received your shipping confirmation email, we're unable to make any changes.
Taxes are already included in the product price you see on the website. Within the European Union you will not be charged for customs.
For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.
We accept PayPal, Credit Cards and Klarna.
Yes, of course. Our package is thoughtfully prepared with eco friendly shipping supplies. We use recyclable paper shipping box, vegan and biodegradable stickers, recycled and recyclable tissue paper, recyclable paper tape and recyclable paper flyer.
Please reuse or recycle the contents of your package.
We are working on a review platform and will let you know here when it has been created. For the moment, you are more than welcomed to write us an email to email@example.com with the subject "review".
We know we are just starting out and that financials can be a difficult thing to tackle during the start phase of every business. However, since the start of our company, we have decided to give part of our profits to animal welfare projects, because supporting projects like these are the point of everything we do.
Please carefully read our full return policy.
We gladly accept unworn, unwashed items with the tags still attached within 14 days from the day on which the goods were delivered to you. Once we receive your return and verify the quality, we will process your refund to the payment method used in the original order. Items on sale are final sale and therefore cannot be returned.
To initiate a return or refund process, please send us an email to firstname.lastname@example.org with your full name and order number. Please do not send back your item without contacting us first. Please also have in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.
Once we have received your item, please allow 1-3 business days to process your return and 1-7 business days for your bank to post the refund to your account. We’ll send you an email when we have processed your refund so you know it’s on the way.
Please keep in mind that in order for you to receive a refund your item must be returned in the same condition that you received it, therefore should not have been used, washed and you should not have removed any labels. When returning the product to us, please make sure that is securely packed so it reaches us in a good condition.
Of course. And we wouldn't have it any other way. We strongly believe a sustainable fair fashion label should be 100% vegan and cruelty free.
Actually, we believe the whole world should be vegan, but that's a whole other story ;)
The garments of our first Winter 2020 capsule collection are being made entirely in small factories in Europe. Our knitwear collection is being carefully produced in a knit specialised factory in Bulgaria, while our turtleneck jerseys are currently being manufactured in a small factory in Lotz, Poland.
The garments from "Activism meets Fashion" collection were also sourced from Fair Trade and sustainable initiatives in India and Bangladesh. Strictly supervised by the Fair Wear Foundation, PETA approved vegan, GOTS certified and some products also carry the registered mark Climate Neutral. These products however will not be restocked.
Although most of our current available products were sourced from non EU fair trade suppliers, we are now committed to maintain our production locally in Europe, because that is the most sustainable choice for us. Our summer 2021 collection will be manufactured entirely in the EU.
You can read more about our sustainable practices on the About page.
The Winter 2020 Capsule collection will launch on the last week of November, approximately 25.11.2020. It's going to be beautiful, so thank you for hanging in there <3
Please refer to the care labels attached to your garment for detailed washing instructions. Generally speaking, wash on a low temperature (maximum 30 degrees), use eco-friendly detergent, do not use fabric softener and do not tumble dry. If you have any questions please email us at: email@example.com.
We are currently working on setting up our affiliate marketing platform. Subscribe to our newsletter and be the first to know when the program is up and running.
Yes, definitely. You are more than welcome to write us an email to firstname.lastname@example.org, but please keep in mind we are a young and small label and our marketing budget is not compatible with bigger companies. If supporting fair fashion or small businesses is something that you care about deeply, I'm sure we can think of many wonderful ways to collaborate together. We believe in helping each other grow mutually.
At the moment our products are exclusively sold on our website and we currently don't have a physical store. Subscribe to our newsletter and be the first to know about events, pop ups and markets.
No worries :) Please feel free to email us at email@example.com and we'll do our best to reply to you within 2 business days.
We are available every day through email at firstname.lastname@example.org. We usually reply on the same day, but please keep in mind we are a very small team. We ask that you allow us 1-3 business days to process your enquiries.